Refunds & Order Resolutions
Last updated: January 2026
House of Aminos LLC is committed to customer satisfaction while maintaining the integrity and safety of research-grade materials. All products are classified as Research Use Only (RUO) and are temperature-sensitive, stability-controlled compounds.
Order Cancellations
Pre-Shipment Cancellations (Accepted)
Cancellations are accepted ONLY before your order has shipped.
- Email support@houseofaminos.com with your order number
- Request must be received before shipment notification email
- Full refund (no fees) for pre-shipment cancellations
- Refund issued within 2–5 business days
Post-Shipment Cancellations (NOT Accepted)
Once your order has shipped (tracking number sent), cancellation is NOT possible. The product is already in the carrier's possession and chain-of-custody is established.
Return Policy
⚠️ All Sales Are Final Once Shipped
Due to the fragile and temperature-sensitive nature of our products, ALL SALES ARE FINAL once shipped. We do NOT accept returns for change of mind, products purchased in error, or buyer's remorse.
Exceptions – We WILL Accept Returns For:
Product Damaged in Transit
- Package arrived visibly damaged
- Vials cracked, leaking, or unusable
- Must be reported within 48 hours of delivery
- Photos required
Product Defective or Contaminated
- Product does not match Certificate of Analysis (CoA)
- Visible contamination or discoloration
- Must be reported within 7 days of delivery
- Photos required
Incorrect or Missing Items
- Wrong product or quantity delivered
- Items listed on packing slip not included
- Must be reported within 7 days of delivery
- Photos of packing slip vs. contents required
How to Request a Refund
- 1
Contact Within Timeframe
Damaged: 48 hours | Defective/Incorrect: 7 days
- 2
Submit Request
Email support@houseofaminos.com with order number, tracking number, photos, and description
- 3
Await Assessment
Our team reviews within 3–5 business days
- 4
Resolution
Replacement shipment, full refund, or carrier claim filed
Refund Processing Timeline
| Refund Authorized | 3–5 business days |
| Refund Issued to Payment Method | 2–5 business days |
| Appears in Your Account | 3–10 business days |
| Total Time | 7–20 business days |
Restocking Fees
| Reason | Fee |
|---|---|
| Customer error (wrong product ordered) | 15% |
| Change of mind (if return accepted) | 20% |
| Undeliverable package returned by carrier | $25–$50 + return shipping |
No restocking fee for damaged, defective, or incorrectly shipped products (our responsibility).
Chargeback Policy
⚠️ Important: Customers who initiate chargebacks without first attempting resolution through our standard process may face:
- Immediate account termination
- Blacklisting from future orders
- Legal action for fraudulent chargebacks
Please contact us first at support@houseofaminos.com. We resolve the vast majority of issues within 7–10 days.
Need Help?
For cancellations, refunds, returns, or disputes:
Email: support@houseofaminos.com
Hours: Monday–Friday, 9:00 AM–5:00 PM CST
Response Time: 1–2 business days
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